Arqenlo™ is owned and operated by Guangzhou Sa'e Trading Co., Ltd.
Business Address: Room 101, No. 7 Tianpingjia 2nd Lane, Tianhe District, Guangzhou | Legal Representative: Yuan Lina | Customer Support: service@arqenlo.com
Contact Us
Customer Support
Arqenlo™ welcomes questions about office stationery, product specifications, order information, delivery progress, returns, refunds, and other matters relating to our website.
We aim to provide clear guidance and help customers understand the appropriate procedures for their inquiries.
Official Contact Information
Brand: Arqenlo™
Legal Company Name: Guangzhou Sa'e Trading Co., Ltd.
Business Address: Room 101, No. 7 Tianpingjia 2nd Lane, Tianhe District, Guangzhou
Legal Representative: Yuan Lina
Customer Support Email: service@arqenlo.com
Telephone: +86 13172859968
Customer Service Hours: 8:00 AM–10:00 PM
Product Information Requests
If you have a question about a product, please provide its name and describe the information you need.
Your inquiry may concern dimensions, materials, color options, included components, product specifications, or intended use. Identifying the relevant item helps our team review the available information more efficiently.
If a product detail is important to your intended use and is not clear from the listing, we encourage you to seek clarification before making a selection.
Order Inquiries
For questions about an existing order, please include the order number and a concise description of your concern.
If your inquiry relates to delivery progress, provide any available tracking reference and the latest information shown in the tracking record. Our team will review the details and determine the appropriate next steps.
If you discover an error in your delivery information, contact us as soon as reasonably possible. Whether a change can be accommodated depends on the current status of the order.
Returns and Product Concerns
For a return request, identify the item, explain the reason for the request, and describe its current condition.
If an item arrives damaged, defective, incorrect, or materially different from its description, please include relevant photographs where available. Additional information may be requested when necessary to assess the issue.
Eligible return requests must be submitted within 30 calendar days of delivery. Please contact us before sending any item back so that the appropriate return instructions can be provided.
Customer Service Handling
We aim to process after-sales requests within three business days. This is the standard handling target for after-sales inquiries; cases requiring additional information, product assessment, or an external investigation may take longer to resolve.
We aim to communicate the relevant next steps and request additional details where necessary.
If you need to follow up on an existing inquiry, you may reply to your original email and include the order number or previous correspondence so that the matter can be identified.
Return Destination
The business address listed on this page identifies the company operating the website and is not automatically an authorized return warehouse.
Please contact customer support and wait for the return instructions before sending an item to any destination. If a return is approved, we will provide the applicable destination and handling instructions.
Privacy and Communication
Please provide only the information reasonably necessary to identify and handle your inquiry. Do not include passwords or unrelated sensitive information in ordinary customer support correspondence.
Personal information submitted through our support channels is handled in accordance with our Privacy Policy and applicable requirements.
For assistance with Arqenlo™ products or website services, email service@arqenlo.com or call +86 13172859968 during our customer service hours of 8:00 AM–10:00 PM.