Arqenlo™ is owned and operated by Guangzhou Sa'e Trading Co., Ltd.
Business Address: Room 101, No. 7 Tianpingjia 2nd Lane, Tianhe District, Guangzhou | Legal Representative: Yuan Lina | Customer Support: service@arqenlo.com
Terms of Use
1. Access to the Website
These Terms of Use govern access to and use of the Arqenlo™ website, including its product listings, written materials, images, informational pages, and available website functions.
By accessing or using the website, you agree to comply with these terms and applicable law. If you do not agree with these terms, you should discontinue use of the website.
These terms should be read alongside the Terms of Service and other policies published on this website.
2. Permitted Activities
You may browse the website and use its available functions for lawful personal or business purposes consistent with the intended operation of the website.
You must not use the website in a manner that violates applicable law, infringes the rights of another person, interferes with normal website operations, or compromises website security.
You must not attempt unauthorized access to restricted systems, introduce malicious code, circumvent reasonable security measures, impersonate another person, or knowingly submit false or misleading information through website functions.
You must not interfere with website availability or use automated methods to collect information in a manner that violates applicable law or the rights of relevant parties.
3. Product Information and Customer Decisions
Product descriptions, photographs, and specifications are provided to help visitors understand the stationery products presented by Arqenlo™.
Customers should review the complete information available for the relevant item, including dimensions, materials, colors, included components, and intended use where specified.
Product images are illustrative and should be interpreted together with the written description. Minor visual differences may occur because of lighting, screen settings, image rendering, or normal variations.
A feature, accessory, or product characteristic should not be assumed unless it is supported by the information provided for the relevant item.
If you identify a material discrepancy or unclear description, please contact service@arqenlo.com.
4. Intellectual Property
Unless otherwise stated, the website's original written content, graphics, layouts, brand elements, and other protected materials are owned by or used with authorization from their respective rights holders.
The Arqenlo™ name and associated branding may not be reproduced in a way that falsely suggests authorization, affiliation, or endorsement.
You may not copy, modify, republish, distribute, or commercially exploit protected website materials without the required authorization, except where applicable law permits such use.
Nothing in these terms transfers ownership of intellectual property or grants permission beyond what is expressly allowed.
5. User-Submitted Information
When communicating with Arqenlo™, you should provide information that is accurate to the best of your knowledge and relevant to the matter being raised.
You must not knowingly submit fraudulent claims, impersonate another individual, or use communication channels to transmit unlawful, threatening, or malicious material.
We may request reasonable clarification when necessary to understand an inquiry or identify the relevant order. Information submitted through customer support will be handled in accordance with our Privacy Policy and applicable requirements.
6. External Links
The website may contain links to external websites or resources for convenience.
External resources may be operated independently and may have their own terms, privacy practices, content, and availability conditions. The presence of a link does not mean that Arqenlo™ controls or endorses every aspect of the external resource.
Visitors should review the relevant third party's information before using an external website or service.
7. Website Availability and Technical Changes
We may maintain, update, modify, or temporarily restrict website functions when reasonably necessary for technical, operational, or security reasons.
We aim to provide accessible and useful website functions, but uninterrupted availability cannot be guaranteed. Temporary interruptions, technical errors, or delays may occur.
We may correct material content errors and take reasonable measures to protect the website against misuse or interference.
8. Privacy and Personal Information
Personal information collected through website use or customer communications is handled in accordance with our Privacy Policy.
Visitors should provide only information reasonably necessary for the relevant purpose and avoid sharing passwords or unrelated sensitive details through ordinary customer support channels.
9. Suspension of Misuse
Where reasonably necessary to protect website security, operational integrity, or the rights of others, we may take appropriate measures in response to misuse of the website.
Any such measures will be applied consistently with applicable law and any rights that cannot lawfully be restricted.
10. Legal Rights and Severability
To the extent permitted by applicable law, website content and functions are provided subject to their stated descriptions and limitations.
Nothing in these terms excludes or restricts any consumer right, remedy, or liability that cannot lawfully be excluded or restricted.
If any provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
11. Updates to These Terms
We may revise these Terms of Use when website functions, operational practices, or applicable requirements change.
The current version will be published on this page, with an effective date where appropriate. Changes will be applied consistently with applicable law and will not remove rights that must legally be preserved.
12. Contact
For questions concerning website access or these Terms of Use, contact service@arqenlo.com.