Arqenlo™ is owned and operated by Guangzhou Sa'e Trading Co., Ltd.

Business Address: Room 101, No. 7 Tianpingjia 2nd Lane, Tianhe District, Guangzhou | Legal Representative: Yuan Lina | Customer Support: service@arqenlo.com

Privacy Policy

1. Introduction

Arqenlo™ respects the importance of personal information and aims to handle it responsibly when operating this website and responding to customer inquiries.

This Privacy Policy describes the categories of information that may be collected through the website, the purposes for which such information may be used, the circumstances in which it may be shared, and the choices that may be available to individuals under applicable law.

This policy applies to personal information collected through the Arqenlo™ website and related customer communications.

2. Categories of Information

The information collected depends on how you interact with the website and which functions you use. It may include the following categories.

Contact information: Your name, email address, telephone number, and delivery address when you provide these details.

Order-related information: Information reasonably necessary to identify an order, respond to an order inquiry, coordinate delivery, or handle a return or other customer service request.

Customer communications: Messages, product descriptions, photographs, and other details you submit when contacting us about product information, delivery concerns, returns, or other matters.

Technical information: Information associated with website access, such as browser type, device characteristics, diagnostic records, and general website activity, where collected.

Cookie and similar technology information: Information collected through cookies or similar technologies where these technologies are used and permitted by applicable law.

The categories of information collected may vary according to the website configuration, the functions used, and the information you choose to provide.

3. Purposes of Information Use

Personal information may be used for purposes such as:

• Operating and maintaining the website.

• Responding to product questions and customer service requests.

• Identifying and managing order-related inquiries.

• Coordinating delivery and reviewing shipping concerns.

• Assessing return requests and reports concerning product condition.

• Communicating relevant updates and requesting information needed to handle an inquiry.

• Maintaining website functionality and diagnosing technical issues.

• Protecting the website against misuse and safeguarding applicable legal rights.

• Meeting legal or regulatory obligations where applicable.

We aim to use personal information for purposes relevant to the reason it was collected or for other purposes permitted by applicable law.

4. Legal Grounds for Processing

Depending on the circumstances and the applicable jurisdiction, personal information may be processed where necessary to provide a requested service, manage an order-related matter, comply with legal obligations, protect legitimate interests, or act on consent where consent is required.

Where applicable law establishes specific requirements for consent, transparency, or individual rights, relevant processing activities and requests will be handled in accordance with those requirements.

5. Sharing of Information

Personal information may be shared with relevant service providers when reasonably necessary to operate the website, provide technical support, manage customer communications, coordinate fulfillment, arrange delivery, or investigate an order-related concern.

Information may also be disclosed where required by law, in response to a lawful request, or where otherwise permitted or necessary to protect legal rights.

We aim to limit the information shared to what is reasonably relevant to the applicable function or lawful purpose.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies to support website functions, remember certain preferences, understand general website activity, or diagnose technical problems.

The specific technologies used may depend on the website configuration and available services. You may be able to manage certain cookies through your browser settings or preference controls provided on the website.

Restricting some technologies may affect website functionality. Where applicable law requires consent or additional notice, the relevant requirements should be followed.

7. Data Retention

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, delivery inquiries, return handling, security, and compliance with applicable legal requirements.

Retention periods may vary according to the type of information, the nature of the request, and any legal obligations that apply.

When information is no longer reasonably necessary, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements and available procedures.

8. Information Security

We aim to use reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

No online transmission or storage system can be guaranteed to be completely secure. Customers should take reasonable care when sharing information and avoid sending passwords or unrelated sensitive details through ordinary customer support correspondence.

If you believe information submitted through the website has been mishandled, contact service@arqenlo.com so the concern can be reviewed.

9. Individual Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of certain processing, objection to particular uses, or withdrawal of consent where processing is based on consent.

To submit a privacy-related request, contact service@arqenlo.com and explain the request clearly.

We may need to verify your identity or clarify the scope of the request before acting. Requests will be handled in accordance with applicable law, including any relevant exceptions or retention requirements.

10. Children's Information

The website is not intended to encourage children to provide personal information independently where such collection would be inappropriate or unlawful.

If you believe personal information has been provided in circumstances where it should not have been collected, contact us so that the concern can be reviewed in accordance with applicable requirements.

11. External Websites

The website may contain links to external websites or resources. These services may operate independently and maintain their own privacy practices.

This Privacy Policy does not govern information collected directly by an independent third party. Please review the applicable third party's privacy information before providing personal details on an external website.

12. Changes to This Policy

We may update this Privacy Policy when website practices, available services, or applicable legal requirements change.

The current version will be published on this page. Where applicable law requires notice or other steps for material changes, those requirements should be followed.

13. Contact

For questions about this Privacy Policy or requests concerning personal information, contact service@arqenlo.com.